Refunds and Returns Policy
Overview
The refund and return policy is 30 days from the time of receipt. All packages will come with tracking information; the delivered date and time posted by the carrier will be the data used.
If 30 days has passed, you will no longer be eligible for a full refund or exchange unless there are significant extenuating circumstances. These circumstances will be evaluated on a case by case basis.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must be in the original packaging.
If your item(s) is damaged during transit, take photographs of the packaing as you received it as well as the contents within the package.
Several types of items/goods are exempt from this policy. Perishable goods (such as flowers and food items) cannot be returned. Additional non-returnable items include gift cards, downloadable software products, some health and personal care items.
To complete your return, a receipt or proof of purchase is required. You must confirm the name and email address of the person who placed the order as well as the address it was shipped to.
Partial refunds will be granted in the following circumstances: any item not in its original condition and is damaging or missing parts for reasons not due to my/our error; any item that is returned more than 30 days after delivery.
Refunds
To receive a refund (full or partial) you must submit photographic evidence of the item as it was received. If the packaging arrives damaged, take photos of the packaging prior to opening your order.To request a refund your order for damaged products, please send us an email at donald@dodson-designs.com with “Damaged Product – Refund Request Order # xxxxx” as the subject. Once we receive the emailed photos with a description of the damage, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days.
If it is determined that the damage occurred was outside of your/our control and happened during transit, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at donald@dodson-designs.com
Sale Items
Only regular priced items will be refunded. Sale items will not be refunded.
Gifts
If the item was marked as a gift and shipped direclty to you, you will receive a gift credit for hte value of your return for damaged products only. No credits, refunds, or exchanges will be issued because you do not like the gift.
Shipping Returns
To return your product, please send an email with the reason for the return request to donald@dodson-designs.com.
Generally, I am unable to accept returns and will look at each request independently. If it is determined that a return will be accepted, you will be responsible for paying for the cost to ship the returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurances. I do not guarantee that I will receive your returned item.
Your refund will be initiated after the receipt of the returned product(s).
Need Help?
Contact me at donald@dodson-designs.com for questions related to refunds and returns. Use “Refunds & Returns Question” as the subject in your email.